Best Practices

Your QR code works hardest when it's visible at the moment customers are most engaged. Place it where they naturally pause and have their phones out:

• Counter or register — the most effective spot for any walk-in business
• Table tents — perfect for restaurants and cafes while customers are seated
• Receipts — print your QR code on every receipt for consistent exposure
• Business cards — hand them out when you complete a service
• Email signature — add the link to your email footer
• Packaging or bags — include on product packaging for takeaway orders

Print the PDF from your QR Code page and laminate it for counter use. It will last for years.

Reviews happen naturally when customers scan your QR code, but a few things consistently increase the rate:

• Mention it at peak satisfaction — right after a great meal, a smooth service, or a fresh haircut. That is when customers are most likely to act.
• Make the QR code visible without asking — most people who scan will follow through on their own.
• Enable the coupon reward — offering a small discount after leaving a review increases participation significantly.
• Use your menu page — customers browsing your menu see a "Leave a Review" prompt after 10 seconds and a floating button throughout. It is passive and effective.

When customers rate 1–3 stars, they are offered a private feedback form so you can hear concerns directly. Here is how to make the most of that:

• Enable email alerts — you get notified instantly when a negative review comes in, so you can follow up while the experience is fresh.
• Read the AI response — every piece of negative feedback gets an AI-drafted response shown to the customer on screen. Review these in your Feedback dashboard to understand what went wrong.
• Follow up personally when possible — a quick call or message to an unhappy customer converts more than any marketing spend. Customers who feel heard often become your most loyal.
• Look for patterns — one complaint is an incident. Three complaints about the same thing is a process problem worth fixing.

When you ask matters as much as how you ask:

• Right after the experience — satisfaction fades fast. A scan at checkout or right after service completion catches customers at their peak.
• While they are still on-site — customers who pull out their phone in your space are far more likely to complete the review than those who leave with good intentions.
• Don't over-ask — a visible QR code is enough. Aggressive prompting feels pushy and can backfire.

Use your Analytics dashboard to understand what is driving results:

• Reviews tab — total ratings submitted, average score, how many tapped the Google link
• Menu tab — which items customers look at most, what gets ignored
• Feedback page — private 1–3 star submissions with AI-drafted responses and sentiment indicators

If scan rates are low, QR code placement is usually the issue. Move it somewhere more visible and check back in a week.